Customer Service Representative
hace 1 mes
We are seeking a highly skilled Customer Service Representative to join our team in Guaynabo, PR. As a key member of our Sales Center, you will be responsible for providing exceptional service to customers by answering calls and resolving their queries.
Key Responsibilities:- Provide day-to-day support to the Sales Center, creating customer files and policy documentation as needed.
- Handle electronic customer requests and offer information about insurance initiatives, policies, payments, collections, and other related topics.
- Proactively listen to customers, identify their insurance needs, and provide orientation on property valuation for insurance purposes.
- Receive and document insurance claims, contact predetermined clients to retain their portfolio, and process finance contracts as per customer request.
- Bachelor's degree with 24-60 credits approved in Business Administration or a related field.
- At least one year of experience in customer service functions, preferably in the insurance industry.
- Excellent customer service approach and focus, positive attitude, and proficiency in English and Spanish (oral and written).
- Able to work as a team, handle difficult situations with clients, and manage various systems (including Outlook and Microsoft Office).
- A competitive salary: $45,000 - $65,000 per annum, depending on experience.
- The opportunity to work in a dynamic environment with a passionate team.
- A chance to develop your skills and advance in your career.
Buscojobs Puerto Rico is a leading provider of innovative solutions for the insurance industry. Our values include Passion for People, Succeed Together, Own Every Moment, and Build the Future. We are committed to delivering exceptional service to our customers and creating a positive impact in the community.
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