Customer Service Representative
hace 3 semanas
Job Summary
">We are seeking a highly skilled Customer Service Representative to join our team at Popular Bank. As a key member of our sales center, you will be responsible for providing exceptional customer service by answering calls and addressing the needs of our clients.
">About Us
">Popular Bank is Puerto Rico's leading financial institution, with a rich history dating back over a century. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the community.
">Your Role
">You will play a critical role in delivering excellent customer experiences through proactive listening, problem-solving, and effective communication. Your primary responsibilities will include:
">- ">
- Responding to customer inquiries and resolving issues in a timely and professional manner">
- Providing information about insurance products and policies, including quotes and documentation">
- Handling electronic customer requests and maintaining accurate records">
- Offering proactive customer outreach and support to ensure customer satisfaction and retention">
- Collaborating with colleagues to achieve common goals and meet performance targets">
Requirements
">To succeed in this role, you will need:
">- ">
- Excellent customer service skills, with a focus on empathy, patience, and professionalism">
- A strong understanding of insurance products and services, preferably with industry experience">
- Proficiency in English and Spanish, both spoken and written">
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines">
- Strong communication and interpersonal skills, with a focus on building relationships and resolving conflicts">
What We Offer
">In addition to a competitive salary ($40,000 - $60,000 per year), we offer a range of benefits, including:
">- ">
- A comprehensive benefits package, including health, dental, and vision coverage">
- A 401(k) plan with employer matching contributions">
- Ongoing training and development opportunities to enhance your skills and career prospects">
- A dynamic and supportive work environment, with a focus on teamwork and collaboration">
Join Our Team
">If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
">Contact Information
">Please note that Popular Bank is an equal opportunity employer and welcomes applications from diverse candidates. If you have any questions or require accommodations during the application process, please contact us at (phone number) or visit our website at (website URL).
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