Highly Skilled Customer Service Representative
hace 2 semanas
**Job Summary:**
We are seeking a highly skilled customer service representative to join our team at Heartland Consulting in Williston, Vermont. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.
**Company Overview:**
Heartland Consulting is a leading provider of contact center services, dedicated to delivering high-quality solutions to our clients. Our team is committed to excellence, and we are looking for talented individuals who share our vision.
**Salary:** $45,000 - $60,000 per year, depending on experience.
**Job Description:**
As a customer service representative, you will be the primary point of contact for our clients. Your responsibilities will include:
- Answering incoming calls and responding to client inquiries in a timely and professional manner.
- Providing resolution to client complaints and concerns in a fair and respectful manner.
- Maintaining accurate records of client interactions and updates.
- Collaborating with internal teams to resolve complex issues and provide comprehensive solutions.
**Required Skills and Qualifications:**
To be successful in this role, you will need:
- A minimum of three (3) years of experience in a contact center environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Able to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with CRM systems and Microsoft Office Suite.
- A High School Diploma or equivalent.
**Benefits:**
At Heartland Consulting, we offer a competitive benefits package, including:
- A generous salary range.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- A comprehensive training program to ensure your success.
**Security Requirements:**
We require all employees to undergo a Federal background check as part of our hiring process.
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