Customer Service Ambassador

hace 1 mes


Guaynabo, Guaynabo, Puerto Rico Buscojobs Puerto Rico A tiempo completo

Overview

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At Buscojobs Puerto Rico, we are seeking a highly skilled Service Representative to join our team. As a key member of our Sales Center, you will play a vital role in providing exceptional customer service and support.

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Salary

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$45,000 - $55,000 per year, depending on experience.

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Job Description

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We are looking for a dynamic individual who can effectively communicate with customers, identify their needs, and provide solutions. Your primary responsibility will be to answer calls, respond to walk-in customers, and offer general orientation about insurance products and policies.

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Essential Duties and Responsibilities

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  • Provides day-to-day support to the Sales Center by creating customer files and policy documentation.">
  • Handles electronic customer requests and provides information about insurance initiatives.">
  • Offers proactive customer outreach and handles customer complaints.">
  • Processes finance contracts, manages institutional account compulsory insurance vouchers, and receives and documents insurance claims.">
  • Contact predetermined clients to retain customers' portfolios and improve premium collection.">
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Required Skills and Qualifications

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  • 24-60 Bachelor's degree credits approved in Business Administration or related fields.">
  • One year of experience in customer service functions, preferably with knowledge in Insurance.">
  • Excellent customer service approach and focus.">
  • Positive attitude and disposition to listen, understand, attention to detail, identify problems, offer alternatives, and solve customers' needs.">
  • Proficiency in English and Spanish, both oral and written.">
  • Ability to identify sales opportunities and offer various popular products and services.">
  • Excellent interpersonal relationships and communication with colleagues and customers.">
  • Ability to work as a team and collaborate with others to achieve common goals.">
  • Ability to handle difficult situations with clients.">
  • Initiative and judgment to seek solutions and make decisions within delegated responsibility.">
  • Excellent organizational skills to prioritize and work under time pressure.">
  • Ability to manage various systems (includes Outlook, Microsoft Office, among others).">
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Benefits

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Our comprehensive benefits package includes:

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  • A competitive salary and bonus structure.">
  • A generous PTO policy and holidays.">
  • Opportunities for professional growth and development.">
  • A dynamic and supportive work environment.">
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Others

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This is a full-time opportunity that requires working Monday to Friday, 8:00 am - 5:00 pm, with availability to work extended hours, weekends, and holidays. If you are passionate about delivering exceptional customer service and have a passion for people, this could be the perfect fit for you

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Values

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Our company values include:

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  • Possion for People">
  • Succeed Together">
  • Own Every Moment">
  • Build the Future">


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