Customer Service Representative

hace 4 días


Guaynabo, Guaynabo, Puerto Rico Exela Technologies A tiempo completo

About Exela Technologies

We are a business process automation leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience.

With decades of expertise operating mission-critical processes, we serve a growing roster of over 4,000 customers throughout 50 countries, including more than 60% of the Fortune 100. Our foundational technologies span information management, workflow automation, and integrated communications, providing multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors.

Through cloud-enabled platforms built on a configurable stack of automation modules, our 17,500+ employees operating in 23 countries rapidly deploy integrated technology and operations as an end-to-end digital journey partner.

Earn up to $45,000 per year

Job Summary/Objective

As a Customer Service Representative II, you will be responsible for providing exceptional customer service while maintaining control and delivery of non-accountable and accountable mail pieces. You will demonstrate flexibility in satisfying customer demands in a high volume, production environment and maintain all logs and reporting documentation with attention to detail.

Key Responsibilities:

  • Provide mail services duties
  • Maintain control and delivery of non-accountable and accountable mail pieces
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Maintain all logs and reporting documentation with attention to detail

Required Skills and Qualifications

To succeed in this role, you must have:

  • A diploma or equivalent
  • The ability to read, write, and speak English
  • Excellent communication and problem-solving skills

Benefits

At Exela Technologies, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, commuter benefits, and a 401(k) retirement savings plan. We also offer supplemental income protection, including short-term insurance coverage.

Equal Employment Opportunity

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.



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