Customer Service Representative

hace 3 semanas


Guaynabo, Guaynabo, Puerto Rico Popular Bank A tiempo completo

Job Description:

We are seeking a highly skilled Customer Service Representative to join our team at Popular Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have.

About the Role:

This is a full-time position that requires strong communication and problem-solving skills. You will work closely with our customers to understand their needs and provide solutions that meet their requirements.

Responsibilities:

  • Provide exceptional customer service through phone, email, and in-person interactions
  • Analyze customer issues and resolve them in a timely and efficient manner
  • Work collaboratively with cross-functional teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services to effectively promote them to customers
  • Meet or exceed sales targets by upselling and cross-selling our products and services
  • Participate in ongoing training and development programs to stay up-to-date on industry trends and best practices
  • Perform other duties as assigned by management

Requirements:

To be successful in this role, you will need:

  • A bachelor's degree in Business Administration or a related field
  • At least one year of experience in customer-facing roles, preferably in the insurance industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office and other relevant software applications
  • A passion for delivering exceptional customer service and driving business results

What We Offer:

In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.

Estimated Salary:$50,000 - $65,000 per year, depending on experience

Location:San Juan, Puerto Rico



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