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Desktop Support Specialist

hace 1 mes

San Juan, San Juan, Puerto Rico UnitedHealth Group A tiempo completo

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Desktop Support Representative, you'll play a critical role in delivering technical support and issue resolution to internal and external customers. Your responsibilities will include configuring laptops, desktops, tablets, and mobile devices for end users, configuring and managing printers across the enterprise, and providing face-to-face technical support to clients.

Key Responsibilities:

  • Configure and manage computer systems and peripherals to ensure optimal performance and security
  • Provide technical support and issue resolution to internal and external customers via phone, email, and in-person
  • Collaborate with internal teams to resolve complex technical issues and improve overall system performance
  • Stay up-to-date with the latest technology trends and advancements to ensure continued growth and development
  • Develop and maintain technical documentation and knowledge base articles to support internal and external customers

Requirements:

  • Associate's degree or equivalent professional experience
  • 2+ years of experience with PC operating systems, including Windows NT and XP
  • 2+ years of experience in a customer service role
  • 2+ years of technology support experience
  • Experience with networking principles, internet protocol suite (TCP/IP), local area networks (LAN), and wide area networks (WAN)
  • Experience with MS Office, including Word, Excel, and PowerPoint
  • English proficiency

Preferred Qualifications:

  • Bachelor's degree or higher level of education
  • Information technology certifications
  • Microsoft Certified Systems Engineer (MCSE)
  • Computing Technology Industry Association A+ Certification
  • Certified Information Systems Security Professional (CISSP)
  • Call center experience

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.