Technical Support Specialist

hace 2 meses


San Juan, San Juan, Puerto Rico Tata Consultancy Services A tiempo completo
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services.

Main Responsibilities:
  • Provide onsite and desk side support services to end users, ensuring a high level of customer satisfaction.
  • Build, configure, and troubleshoot various hardware and software components, including Windows PC, Mac devices, and laptop applications.
  • Support meeting room environments and video conferencing systems, guaranteeing seamless communication and collaboration.
  • Assist with printer, scanner, and peripheral maintenance, ensuring efficient workflow and productivity.
  • Support mobile devices, such as iPads, iPhones, and Android devices, providing expert troubleshooting and repair services.
  • Perform end-user data backup and restoration as required, ensuring critical information remains secure.
  • Offer smart hands support for data center equipment, including replacing defective components and performing daily tape changes.
  • Utilize a Call Logging system to track and manage support requests, ensuring timely resolution and follow-up.
  • Possess excellent working knowledge of Windows 7/10 and related hardware platforms, as well as experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components.
  • Develop and maintain a strong understanding of current and legacy hardware platforms, ensuring expertise in installation, troubleshooting, and maintenance.
  • Bilingual - Proficient in English and Spanish, with excellent communication and interpersonal skills.


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