Customer Support Specialist

hace 11 horas


San Juan, San Juan, Puerto Rico Colin Fane - State Farm Agent A tiempo completo

We are seeking a highly skilled Customer Support Specialist to join our team at Colin Fane - State Farm Agent. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:

  • Customer Support: Delivering exceptional customer service by promptly responding to inquiries, answering questions, and providing guidance on insurance products and coverage options.
  • Policy Management: Assisting clients with policy changes, updates, and claims processing.
  • Problem-Solving: Analyzing customer situations and finding effective solutions to meet their unique requirements.
  • Collaboration: Working closely with our team and other professionals in a supportive and collaborative work environment.

Requirements:

  • Excellent Communication Skills: Strong written and verbal communication skills to interact effectively with customers and colleagues.
  • Customer Service Orientation: Strong customer service orientation and a genuine desire to help and support customers.
  • Organizational Skills: Attention to detail and strong organizational skills to ensure accurate policy management and documentation.
  • Computer Skills: Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.


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