IT Support Specialist
hace 4 semanas
Job Summary: We are seeking a skilled IT Support Specialist to join our team at West Suburban Medical Center. The successful candidate will be responsible for installing and de-installing desktop hardware and software, as well as providing technical support to users.
Key Responsibilities:
* Install and de-install desktop hardware and software
* Provide technical support to users
* Participate in the interviewing and selection process for new Desktop employees
* Maintain responsibility for proper spare part and loaner inventory
* Assist with the tracking of IT assets and licenses
* Assist users with the use of desktop hardware, software, and peripherals
* Set up new users and coordinate logon access
* Research and resolve end-user problems or issues
* Create and update Support Center tracking software
* Provide 2nd-level support to the I.S. Help Desk operators and other I.S. staff
* Replace or repair defective equipment and internal desktop related components
* Perform preventive maintenance on computers, monitors, and printers
* Attach workstations, printers, and network-enabled devices to network drops
* Place service calls to vendors
* Support and maintain printers and scanners connected to facility computer systems
* Work with staff to schedule and accomplish departmental moves of equipment
* Help maintain proper organization, labeling, and documentation within the facility wiring closets
* Prepare and provide quotations for intradepartmental and interdepartmental purchase requests
Requirements:
* High school graduate
* Associate degree or bachelor's degree preferred
* Proficient experience with MS Office products
* Two years working experience with products similar to Resilience Health's standard desktop devices
* Some experience/knowledge with a networked environment
* Demonstrated ability to work with users in a professional manner
* Ability to work unsupervised from time to time
* Ability to do basic problem-solving with PCs, operating systems, printers, networking, and Microsoft Office applications
* Excellent organizational skills and planning
* Highly proficient in communication skills and customer service skills
Working Conditions:
* Position requires travel to other Resilience Health sites on a regular basis
* Must be able to work in a fast-paced environment
* Must be able to work in a team environment
Equal Employment Opportunity:
West Suburban Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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