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Desktop Support Specialist
hace 2 meses
Job Summary:
Cayuse Shared Services is seeking a highly skilled Desktop Technician III to join our team. As a key member of our IT department, you will be responsible for providing management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, mobile devices, printers, scanners, and associated peripherals.
Key Responsibilities:
- Provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, tablets, cell phones, and their peripherals.
- Apply patches, upgrades, and enhancements as approved by the customer.
- Perform systems management and systems monitoring.
- Responsible for security and administrative control for services and systems.
- Monitor server applications for availability, latency, and technical issues.
- Support customer configuration management procedures.
- Perform monitoring of all upgrades and enhancements.
- Provide support to end-users and ensure all issues and requests are entered and completed within the client's ticketing system.
- Mentor and support junior Desktop Technicians.
- Create documentation for various processes, procedures, and systems.
Qualifications:
- Must be able to pass a background check for a Public Trust.
- May require additional background checks as required by projects and/or clients at any time during employment.
- Associates Degree or combination of education and experience, or tradeoff between all of them.
- A minimum of 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers, and network switches.
- Support would include (but not limited to): installing and troubleshooting both hardware and software.
- Ability to support Microsoft operating systems.
- Working knowledge of general office software such as Microsoft Office and Microsoft 365.
- The ability to support specialized software such as GIS and AutoCAD and software unique to Indian Affairs (similar software or general business application support is acceptable).
- Ability to work with minimal guidance.
- Ability to lift up to 50lbs.
- General office environment.
- Must be able to sit for long periods of time looking at a computer screen.
- May be asked to work a flexible schedule which may include holidays.
- May be asked to travel for business or professional development purposes.
- May be asked to work hours outside of normal business hours.
About Cayuse Shared Services:
Cayuse Shared Services is an SBA Tribal 8(a) certified technology and government solutions provider. We provide innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes.
Pay Range:
USD $27.00 - USD $28.00 /Hr.
