Desktop Support Specialist
hace 2 semanas
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Desktop Support Specialist, you'll play a critical role in delivering technical support and issue resolution to internal and external customers. Your responsibilities will include configuring laptops, desktops, and mobile devices, managing printers, and providing face-to-face technical support to clients. You'll also be responsible for troubleshooting corporate applications, following escalation procedures, and maintaining accurate records of each incident. If you have a passion for technology and a desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Configure and manage laptops, desktops, and mobile devices for end users
- Manage and configure printers across the enterprise
- Provide face-to-face technical support to clients
- Troubleshoot corporate applications and follow escalation procedures
- Maintain accurate records of each incident
Requirements:
- Associate's degree or equivalent professional experience
- 2+ years of experience with PC operating systems, including Windows NT and XP
- 2+ years of experience in a customer service role
- 2+ years of technology support experience
- Experience with networking principles, internet protocol suite, local area networks, and wide area networks
- Experience with MS Office, including Word, Excel, and PowerPoint
- English proficiency
Preferred Qualifications:
- Bachelor's degree or higher level of education
- Information technology certifications
- Microsoft Certified Systems Engineer (MCSE)
- Computing Technology Industry Association A+ Certification
- Certified Information Systems Security Professional (CISSP)
- Call center experience
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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