IT Support Specialist

hace 6 días


San Juan, San Juan, Puerto Rico Equiliem A tiempo completo

Job Summary

We are seeking a skilled IT Support Specialist to join our team at Equiliem. As a key member of our IT department, you will be responsible for providing technical support to our customers' laboratory IT environments.

Key Responsibilities

  • Implement, monitor, and provide technical support for customer laboratory IT environments
  • Implement customer specified benchtop computing design and processes
  • Administer and assure connectivity of customer's Windows based platform
  • Maintain and support the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
  • Manage On-boarding, retirement, and relocation of equipment
  • Implement Windows based security, including user/group permissions, file/folder permissions, group policies, local security policies, etc.
  • Analyze, identify, and implement enhancements, upgrades, and/or solutions to improve the overall support of the desktop platform in a timely manner
  • Ensure adherence to client's corporate policies through periodic reporting and compliance programs
  • Act as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
  • Follow documented procedures, policies, troubleshooting, and best practices
  • Create and maintain a physical inventory of lab equipment, PCs, software, and any other information pertinent to the environment
  • Submit weekly Engineer reports to the team lead by COB on the last business day of the week
  • Act as Liaison for software/hardware related inquiries
  • Escalate IT issues that are not resolved by PKI Lab IT analysts
  • Participate in client team meetings
  • Escalate delivery concerns to the team lead

Requirements

  • 1-3 years of experience in IT support or a related field
  • Associate degree in Computer Science or technology industry experience
  • OR 1+ year of relevant technical experience including Windows technologies, Microsoft Office, networking, remote computing, and backup systems


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