Customer Service Specialist for Client Solutions

hace 1 mes


Guaynabo, Guaynabo, Puerto Rico Conduent Business Services A tiempo completo

We are seeking a skilled Customer Service Specialist to join our team in Guaynabo, PR. As a key member of our client solutions team, you will be responsible for delivering exceptional customer experiences through proactive communication, empathy, and a passion for problem-solving.

**Job Summary:**

This role involves providing dedicated support to our clients' customers as the primary point of contact, addressing their inquiries and resolving issues related to their accounts. You will utilize your customer service experience, creativity, and technical skills to deliver world-class experiences across every interaction.

**Responsibilities:**

  • Respond to customer inquiries via telephone and provide accurate information utilizing knowledge learned during training and available resources.
  • Identify customer needs to ensure they receive complete and accurate information.
  • Process required transactions using web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintain a thorough understanding of company programs, policies, and technology.
  • Communicate effectively with customers in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to protect sensitive information.
  • Provide support to other positions/operations during heavy workloads or absences.

**What You Will Get:**

  • Full-time employment with competitive hourly rate of $11
  • Shift differential of $1.10 per hour for working hours between 6PM-6AM and/or $1.00 per hour for working weekends
  • Paid training program
  • Overtime opportunities
  • Incentive plan with potential earnings up to $350 per month contingent upon meeting performance metrics after training
  • Career growth opportunities
  • Comprehensive benefit options
  • Great work environment

**Requirements:**

  • Must be at least 18 years old
  • High school diploma or equivalent required
  • Fluent English language skills
  • Successful completion of a criminal background check, credit check, and security fingerprinting
  • Residency in Puerto Rico
  • Permanent authorization to work in the United States without requiring visa transfer or sponsorship


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