Customer Service Specialist for Homeland Security Investigations

hace 7 días


Guaynabo, Guaynabo, Puerto Rico Heartland Consulting A tiempo completo

The Homeland Security Investigations (HSI) Tip Line is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE).

This call center, located in Williston, Vermont, serves ICE's internal and external law enforcement customers and the public at large 24 hours a day, 7 days a week, 365 days a year. Our team provides customer service and interpersonal communication skills to support ICE public and community relations by answering incoming calls and processing web tips.

We are seeking skilled Customer Service Representatives to augment current federal staff. The ideal candidate will have a minimum of three years of specialized experience performing duties in support of a Contact Center, including answering and responding to inbound calls, handling requests/complaints, and operating in a high-volume environment.

The successful candidate will possess excellent communication and problem-solving skills, with the ability to multitask and research information on multiple databases simultaneously. Additionally, they will be able to enter data and communicate effectively with stakeholders, both orally and in writing.

A competitive salary of $45,000 - $60,000 per annum, depending on experience, is offered for this role. The position requires a High School Diploma and the willingness to undergo a Federal background check.



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