Customer Service Representative for Immigration and Customs
hace 6 días
Company Overview: Heartland Consulting is a leading provider of specialized services to the U.S. government, including customer support for the Homeland Security Investigations (HSI) Tip Line. We are seeking highly skilled Customer Service Representatives to join our team in Puerto Rico.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.
Job Description: As a Customer Service Representative for HSI, you will be responsible for answering incoming calls and processing web tips from the public. You will review, analyze, and process tips for further action, working closely with federal staff to ensure timely and effective response. The ideal candidate will have excellent communication and interpersonal skills, with the ability to multitask and work in a high-volume environment.
Required Skills and Qualifications:">
- Minimum of three years of specialized experience in customer service or a related field
- Ability to operate in a high-volume environment, multitasking and researching information on multiple databases simultaneously
- Knowledge of searching databases and dealing with a variety of people from varying professional/administrative backgrounds
- Excellent communication and interpersonal skills, both oral and written
- Ability to listen actively to sensitive information and communicate effectively with stakeholders
- Familiarity with telephony systems, CRM, and other ticket tracker systems
Benefits: Heartland Consulting offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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