Customer Support Liaison

hace 4 semanas


Río Cañas Barrio, Puerto Rico Client Focus A tiempo completo
Customer Support Representative

At Client Focus, we are seeking a highly skilled and dedicated Customer Support Representative to join our team. This role is a crucial part of our customers' success, and we are looking for someone who can provide exceptional support and service.

Key Responsibilities:
  • Provide timely and effective support to customers via email and phone
  • Manage welcome calls to new customers and ensure a smooth onboarding process
  • Update customer terms as needed and handle reschedules and cancellations
  • Handle customer concerns and provide solutions to resolve issues
  • Support and train Agent Team Members on the Agent Center
  • Block off calendar times and remove clients as needed
  • Help support and provide experience to newer Account Managers
Requirements:
  • Mid-level experience in customer support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills
What We Offer:
  • A competitive salary of $16-$17.50 per hour
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development

Location: Mesa, Arizona


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