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At Flex Technology Group, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our national customer base.
Key Responsibilities:- Provide timely and professional responses to customer inquiries via phone, email, and ticketing system
- Resolve customer complaints and issues in a fair and efficient manner
- Work closely with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed customer satisfaction targets and key performance indicators
- Positive and professional attitude with excellent communication skills
- Previous customer service experience, preferably in a technical support role
- Intermediate computer skills, including Microsoft Office and desktop technology
- High school diploma or equivalent required
- Competitive hourly rate: $16.00-$18.00/hour
- Full-time position with Monday-Friday schedule
- Hybrid work-from-home/office opportunity
- Full benefit package, including medical, dental, vision, 401(k), and PTO
Flex Technology Group is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
