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Customer Service Representative

hace 1 mes

Río Cañas Barrio, Puerto Rico Delta Mechanical Inc A tiempo completo
Job Title

Customer Service Representative

Location

Headquarters

Job Summary

This position is responsible for acting as a liaison by advocating for our clients and serving them to meet all plumbing needs by providing product & services information and resolve any emerging problems that our customer accounts might face with accuracy, efficiency, and genuine care.

Key Responsibilities:

  • Answering questions about our products & services.
  • Processing purchase orders.
  • Troubleshooting basic technical problems.
  • Handling customer complaints.
  • Manage large number of incoming & outgoing calls.
  • Meet customer service team sales targets.
  • Responsible for managing records of customer complaints.
  • Managing interdepartmental emails in a timely manner.
  • Retain customers that are on the schedule for the future.
  • Be responsible for overall customer satisfaction with regards to communication, workmanship, and quality.
  • Completes all required company training/compliance courses as assigned.
  • Perform related duties as assigned, within your scope of practice.

Requirements:

  • This position requires the capability to understand and follow both oral and written directions.
  • Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
  • Specific skills and abilities include, but are not limited to the following:
    • Computer proficiency in Microsoft Word, Excel, and Outlook.
    • Excellent customer service skills.
    • Proficient in time management; the ability to organize and manage multiple priorities.
    • Ability to take initiative and effectively adapt to changes.
    • Recognizes an emergency situation and takes appropriate action.
    • Able to establish and maintain cooperative working relationships.
    • Able to use sound judgment; work independently, with minimal supervision.
    • Strong analytical and problem-solving skills.
    • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
    • Performs well with frequent interruptions and/or distractions.
    • Basic math skills.
    • Ability to consistently demonstrate our core values by maintaining the highest standards of professionalism when interacting with team members, management, and customers.

Work Environment:

This position is located in a typical office/administrative setting with no exposure to adverse environmental conditions.

Disclaimer:

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification.

The duties described are not to be interpreted as being all-inclusive to any specific team member.

Nothing in the job description changes the at will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.