Customer Account Manager
hace 2 semanas
Job Title: Customer Account Manager
About the Role: We are seeking an experienced Customer Account Manager to join our team at FlexPrint. In this role, you will work closely with our clients to understand their needs and develop strategies to grow and retain their business.
Key Responsibilities:
- Support customers with their day-to-day needs, working closely with customer contacts and internal resources to fulfill Service Level Agreements (SLA's)
- Act as the primary point of contact for all aspects of the contractual relationship with the customer
- Develop and implement operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations
- Work closely with the Operations Team on implementation and deployment of print technology and support services, including inventory collection and management, and consumables management
- Resolve customer complaints and concerns by investigating problems, developing solutions, and managing through to resolution
What We Offer:
- Top benefits and great PTO package
- Excellent growth and advancement opportunities
- A people-first culture that encourages diversity, equity, and inclusion
Requirements:
- 3+ years of experience in customer service, preferably in technology or managed print support
- Strong analytical and MS Office skills
- Ability to develop and strengthen relationships with B2B customers
- Ability to travel, as necessary, to meet customer and internal needs
Why You Should Apply: At FlexPrint, we are committed to providing exceptional service to our clients and fostering a positive, inclusive work environment for our employees. If you are a motivated and results-driven professional with a passion for customer service, we encourage you to apply for this exciting opportunity.
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