Sales and Customer Support Liaison
hace 4 semanas
Role Summary: Galaxy Electronics Associates Inc seeks an Inside Sales/Customer Service Representative to manage customer inquiries, provide product information, process orders, and ensure client satisfaction.
Responsibilities:
- Receive inbound calls and emails to identify customer reasons, collect relevant information, and provide solutions.
- Refer to premade scripts for customer service topics and use best practices to develop rapport with customers.
- Document all customer interactions and meet personal and team quotas.
- Attend trainings to maintain up-to-date skills and knowledge.
Qualifications:
- High school diploma/GED.
- Previous experience as a Customer Service Representative or in a similar role preferred.
- Comfortable using computers and customer management software.
- Excellent phone and verbal communication skills.
- Understanding of active listening techniques.
- Ability to work well under pressure and prioritize tasks effectively.
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