Sales and Customer Support Liaison

hace 4 semanas


Coto Laurel Barrio, Puerto Rico Galaxy Electronics Associates Inc A tiempo completo

Role Summary: Galaxy Electronics Associates Inc seeks an Inside Sales/Customer Service Representative to manage customer inquiries, provide product information, process orders, and ensure client satisfaction.

Responsibilities:

  • Receive inbound calls and emails to identify customer reasons, collect relevant information, and provide solutions.
  • Refer to premade scripts for customer service topics and use best practices to develop rapport with customers.
  • Document all customer interactions and meet personal and team quotas.
  • Attend trainings to maintain up-to-date skills and knowledge.

Qualifications:
  • High school diploma/GED.
  • Previous experience as a Customer Service Representative or in a similar role preferred.
  • Comfortable using computers and customer management software.
  • Excellent phone and verbal communication skills.
  • Understanding of active listening techniques.
  • Ability to work well under pressure and prioritize tasks effectively.


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