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Customer Support Representative

hace 1 mes


Río Grande, Puerto Rico Altamed Health Services A tiempo completo
Job Title: Customer Support Representative I

At AltaMed Health Services, we are committed to providing exceptional care to our communities. As a Customer Support Representative I, you will be the front line support to our members, member advocates, and providers.

Key Responsibilities:

  • Provide superior customer service to all incoming callers
  • Assist with inquiries and requests related to eligibility verification, authorizations status, PCP changes, appeals, and grievances
  • Resolve and/or escalate inquiries/requests and document each call interaction in a clear, concise, professional, and timely manner

Requirements:

  • High School Diploma or GED required
  • Associates or bachelor's degree preferred
  • Minimum of 1 year of customer service experience required
  • Minimum of 1 year in a medical or healthcare environment preferred
  • Bilingual in Spanish preferred

Benefits:

  • $24.00 - $24.00 hourly
  • Medical, Dental, and Vision insurance
  • 403(b) Retirement savings plans with employer matching contributions
  • Flexible Spending Accounts
  • Commuter Flexible Spending
  • Career Advancement & Development opportunities
  • Paid Time Off & Holidays
  • Paid CME Days
  • Malpractice insurance and tail coverage
  • Tuition Reimbursement Program
  • Corporate Employee Discounts
  • Employee Referral Bonus Program
  • Pet Care Insurance

AltaMed Health Services Corp. is an equal opportunity employer and welcomes applicants with diverse backgrounds and experiences.