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Customer Support Representative
hace 1 mes
At AltaMed Health Services, we are committed to providing exceptional care to our communities. As a Customer Support Representative I, you will be the front line support to our members, member advocates, and providers.
Key Responsibilities:
- Provide superior customer service to all incoming callers
- Assist with inquiries and requests related to eligibility verification, authorizations status, PCP changes, appeals, and grievances
- Resolve and/or escalate inquiries/requests and document each call interaction in a clear, concise, professional, and timely manner
Requirements:
- High School Diploma or GED required
- Associates or bachelor's degree preferred
- Minimum of 1 year of customer service experience required
- Minimum of 1 year in a medical or healthcare environment preferred
- Bilingual in Spanish preferred
Benefits:
- $24.00 - $24.00 hourly
- Medical, Dental, and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
AltaMed Health Services Corp. is an equal opportunity employer and welcomes applicants with diverse backgrounds and experiences.