Customer Service Representative

hace 4 semanas


Río Cañas Barrio, Puerto Rico Orsa Technologies Llc A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team in Mesa, AZ. As a key member of our customer service team, you will be responsible for providing exceptional service to our commercial customers, hospitals, and other stakeholders.

Key Responsibilities
  • Provide general customer service functions, including product information, price quotes, order processing, and website assistance.
  • Act as a liaison between operations and customers to resolve order-related issues.
  • Work with customers to ensure streamlined communications on stocking levels, item usage, and product changes.
  • Analyze hospital backorder reports to determine the cause of shortages and implement solutions.
  • Initiate required actions for customer service requests, including order changes and maintenance of order/customer information files.
  • Resolve product or service problems, including missed shipment resolution and backorder fulfillment.
  • Recommend potential substitutions by working with outside sales personnel, manufacturer sales representatives, and customer service.
  • Participate in conference calls and make site visits as needed.
  • Work effectively with all internal departments, outside sales personnel, and customers.
  • Contribute to the development and maintenance of standards and procedures regarding customer service.
Requirements
  • Associates degree or 2 years' experience in customer service, or equivalent combination of education and experience.
  • Strong computer skills, with proficiency in Excel and Word.
  • Typing and data entry skills required.
  • High energy, positive attitude, and customer service orientation.
  • Excellent communication skills and forward thinking.
  • Detail-oriented and analytical skills, with the ability to multi-task.
  • Related work experience and medical product knowledge beneficial.
  • Reliable and able to function independently.
What We Offer
  • Competitive pay and benefits package.
  • Health, life, dental, and vision insurance.
  • Paid vacation and personal time, paid holidays.
  • 401K retirement plan with company match.
  • Company-paid short-term and long-term disability.
  • Profit-sharing program.
About Us

Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company, earning the highest level of trust by operating with integrity, unwavering commitment, and exceptional service through our culture of excellence.

We are an equal opportunity employer and prohibit any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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