Business Systems Integration Specialist
hace 1 mes
Job Summary
We are seeking a highly skilled Business Systems Liaison to join our team at Popular Bank. This role requires a strong understanding of SAP and S4Hana applications, as well as experience in personnel actions and organizational management.
About the Role
The successful candidate will be responsible for administering, coordinating, monitoring, managing, and supporting the SAP & S4Hana applications to ensure correct performance. They will also understand human resources processes to connect and streamline system processes.
Main Responsibilities
- Ensure that each incident is analyzed, diagnosed, and root cause is found. Recommend new controls to avoid incidents.
- Support troubleshooting with hiring and changes within the OM and PA modules in SAP.
- Support HR ticketing alignment in collaboration with the Our People Service Center.
- Ensure incidents are reported, documented, and solved. Report issues, status, and diagnosis.
- Support analysis requests and investigation.
- Daily monitoring of user databases to ensure quality of data.
- Monitor and escalate system stability (as needed), ensuring all operational tasks run error-free and application performance is optimal.
- Manage recurring procedures and/or related guides of the applications in charge.
- Manage recurrent reports and audits requirements to the assigned applications and processes.
- Ensure communication with all BU and Operational Teams affected (IT, among others).
- Communication releases enhancements to internal users.
- Ensure SLA is met according to all requirements.
- Testing collaboration with the lead of other modules in the system. Monitor to ensure integration required with our ERP system for some process.
- Support specific requests, new projects development, and testing.
- Assisting internal and external users in current systems functionalities.
- Ensure compliance with BPPR policies. Customer Service manages users' complaints.
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in business, Science, Computer Science/Engineering, or a related field.
- A minimum of three (3) years of SAP/S4 Hana related experience. Experience in Personnel Actions/Organizational Management SAP Modules is preferable.
- Proven experience with SAP is required.
- Analytical skills to identify incidents root cause.
- Detail-oriented, organized, critical thinking, and problem-solving skills.
- Process improvements oriented.
- Self-driven, agile, and able to work independently and on multiple engagements simultaneously.
- Strong work ethic and a team-player attitude with a deep commitment to strong business results.
- Excellent written and verbal communication skills in English and Spanish.
- Ability to present and interact with all levels of management.
- Advanced proficiency in MS Office applications such as Word, Excel, PowerPoint.
- Ability to work under pressure, multitasking, and minimal supervision.
- Self-starter and able to independently move tasks or projects forward and meet deadlines.
Estimated Salary: $60,000 - $80,000 per year
About Us
Popular is Puerto Rico's leading financial institution and has been evolving since it was founded over a century ago. From a small bank, it has developed into a large corporation that offers a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean, and Latin America.
Why Join Us?
We are dedicated to making our customers' dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions, and strongly support the communities we serve. We value their diverse skills, experiences, and backgrounds.
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