Business Systems Specialist
hace 6 días
About Popular
Popular is Puerto Rico's leading financial institution with over a century of experience.
We offer a wide range of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
Job Description
Overview: As a Business Systems Liaison at Popular, you will play a critical role in ensuring the seamless performance of our SAP & S4Hana applications.
The ideal candidate will have a minimum of three (3) years of experience in SAP/S4 Hana related roles, with a strong background in Personnel Actions/Organizational Management SAP Modules.
Responsibilities:
- Analyze incidents, diagnose root causes, and recommend new controls to prevent future occurrences.
- Support troubleshooting efforts for hiring and changes within the OM and PA modules in SAP.
- Collaborate with the Our People Service Center to ensure HR ticketing alignment.
- Document and resolve incidents, reporting issues, status, and diagnosis.
- Perform analysis requests and investigation.
- Maintain user databases to ensure data quality.
- Monitor system stability, escalating issues as needed, to ensure optimal application performance.
- Manage recurring procedures and guides for assigned applications.
- Oversee recurrent reports and audits requirements.
- Communicate with BU and Operational Teams, including HR, IT, and other stakeholders.
- Release enhancement information to internal users.
- Ensure SLA compliance according to all requirements.
- Collaborate with module leads on testing and integration with the ERP system.
- Support specific requests, new project development, and testing.
- Assist internal and external users with current systems functionalities.
- Evaluate compliance with BPPR policies.
Requirements:
- Bachelor's degree in business, Science, Computer Science/Engineering or related field.
- Minimum three (3) years of SAP/S4 Hana related experience, preferably in Personnel Actions/Organizational Management SAP Modules.
- Proven experience with SAP required.
- Strong analytical skills to identify incident root cause.
- Detail-oriented, organized, critical thinking, and problem-solving skills.
- Process improvements oriented.
- Self-driven, agile, and able to work independently and on multiple engagements simultaneously.
- Strong work ethic and team-player attitude with a deep commitment to strong business results.
- Excellent written and verbal communication skills in English and Spanish.
- Ability to present and interact with all levels of management.
- Advanced proficiency in MS Office applications such as Word, Excel, Power Point.
- Ability to work under pressure, multitasking, and minimal supervision.
- Self-starter and able to independently move tasks or projects forward and meet deadlines.
Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.
About the Role
This is a full-time opportunity that requires a strong background in SAP/S4 Hana related roles, with a focus on ensuring the seamless performance of our SAP & S4Hana applications.
The ideal candidate will have excellent analytical skills, be detail-oriented, and possess strong problem-solving abilities.
Benefits:
- A competitive salary range.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
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