Business Systems Analyst

hace 2 semanas


San Juan, San Juan, Puerto Rico SMX USA A tiempo completo

SMX USA is seeking a seasoned Business Systems Analyst to drive solutions across our core business systems. The ideal candidate will bring 5-8 years of experience in system analysis and implementation, with expertise in ERP systems, E-commerce platforms, and ECM systems.

About the Role

This key position requires a skilled professional to analyze business processes, design system solutions, and ensure seamless functionality across our platforms. As a Business Systems Analyst, you will work closely with stakeholders to gather requirements, document business needs, and implement system enhancements.

The successful candidate will have a strong background in IT, excellent communication skills, and the ability to translate technical concepts into business language. Proficiency in systems documentation tools and process mapping is essential for this role.

Main Responsibilities
  • Systems Analysis & Design: Collaborate with business units to analyze and document business processes, identify opportunities for improvement, and design system solutions that align with business needs.
  • Requirements Gathering: Work with stakeholders to gather, document, and prioritize business and system requirements for enhancements, integrations, and new implementations.
  • System Integration & Testing: Assist in the planning, execution, and coordination of system integrations and user acceptance testing, ensuring seamless functionality across our ERP, E-commerce, and ECM platforms.
  • Vendor Management: Liaise with third-party vendors for the implementation, maintenance, and troubleshooting of systems, ensuring all services meet business requirements and performance standards.
  • Technical Support & Troubleshooting: Provide advanced technical support for core systems, diagnosing and resolving issues to minimize disruption to business operations.
  • Documentation & Training: Create and maintain comprehensive documentation for system processes, configurations, and training materials. Facilitate training sessions for end-users to enhance system utilization and efficiency.
  • Project Management: Manage and contribute to IT projects, ensuring they are delivered on time, within scope, and aligned with business objectives.

Estimated Salary: $120,000 - $150,000 per annum, based on location and industry standards.



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