Business Process Analyst
hace 4 días
We are seeking a highly motivated Business Process Analyst to join our team at Popular Bank. Our ideal candidate will have a strong background in analyzing system needs and designing solutions that align with business processes.
The Business Process Analyst will be responsible for enhancing and maintaining the Jira system within the organization, ensuring it is configured and customized to meet organizational needs. This includes creating custom workflows, fields, dashboards, and integrating plugins, as well as provisioning roles to align with organizational requirements.
A Bachelor's degree in Computer Science, Industrial Engineering or Business Administration is required, along with one to three years of experience in business or systems analysis, project or product management, preferably in technology or financial services industry.
Comprehensive knowledge of Jira Software and Jira Service Management is essential, including customization and integration. Knowledge or certifications of Agile methodologies and ITSM practices are also highly valued.
The salary for this position is estimated to be around $75,000 - $90,000 per year, based on industry standards and location.
Job Description:
- Administer and configure both Jira Software and Jira Service Management according to organizational needs.
- Customize workflows, fields, dashboards, reports, and implement necessary plugins and integrations.
- Define and manage user roles within Jira, collaborating with different teams to understand role requirements.
- Stay updated on the latest Agile and ITSM practices, ensuring Jira aligns with these methodologies.
- Collaborate with teams to implement and support Agile and ITSM practices within Jira.
- Configure and maintain Jira Service Management in alignment with IT service management best practices.
- Work closely with service teams to understand their needs and tailor Jira Service Management accordingly.
- Monitor and analyze system performance, implementing improvements to enhance user experience.
- Implement and maintain security protocols within Jira to ensure data protection.
- Evaluate compliance with relevant regulations and standards.
Requirements:
- Bachelor's degree in Computer Science, Industrial Engineering or Business Administration.
- One to three years of experience in business or systems analysis, project or product management, preferably in technology or financial services industry.
- Comprehensive knowledge of Jira Software and Jira Service Management, including customization and integration.
- Knowledge or certifications of Agile methodologies and ITSM practices.
- Familiarity with scripting languages like Groovy for workflow customization.
- Strong analytical, problem-solving, and technical skills.
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