Key Systems Implementation Specialist
hace 1 mes
We are seeking a highly skilled Key Systems Implementation Specialist to join our Technology Management Division. This individual will play a crucial role in implementing technology solutions in a cost-effective manner by determining requirements, communicating with stakeholders, and ensuring high-quality delivered products.
Essential Duties and Responsibilities:- Dive into existing processes to identify opportunities for improvement, resulting in increased efficiency or effectiveness.
- Create user stories that are clear, concise, and easy to understand, working closely with the development team to ensure timely implementation.
- Effectively integrate stakeholder needs to develop comprehensive solutions.
- Develop acceptance criteria and create test cases to ensure certification and user acceptance.
- Participate in Integration Testing, User Acceptance Testing (UAT), and Functionality Testing.
- Analyze data to inform prioritization of work items.
- Conduct and analyze primary research on users and competitors.
- Ensure successful release deployment and may require off-hour and weekend support.
- Maintain compliance with Service Level Agreements (SLAs) and collaborate with IT/business users to resolve technical issues.
- Partner to diagnose and resolve complex software issues, providing accurate and effective solutions to end-users and offering training when necessary.
- Provide high-quality end-user support.
This position has no supervisory responsibilities.
Requirements:- Bachelor's degree in Information Systems is preferred.
- Minimum three years of experience analyzing, implementing, and improving applications/platforms or related field.
- Experience in process documentation is desired.
- Knowledge or experience in financial or insurance is a plus.
- Agile (Product Owner, Scrum Master)
- Lean Six Sigma
- Knowledge of banking regulations is preferred.
- Experience with Agile methodologies is desired.
- Technical background is mandatory.
- Excellent analytical and problem-solving skills.
- Strong interpersonal and teamwork skills.
- Organizational skills and meeting deadlines.
- Ability to work independently with minimal supervision.
- Process documentation skills.
- Exceptional oral and written communication skills in English and Spanish.
- Proficiency in Office 365 applications, particularly Excel, Word, PowerPoint, SharePoint, and others.
- Availability and willingness to work off-hours, weekends, and/or holidays.
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