Business Systems Liaison

hace 5 días


San Juan, San Juan, Puerto Rico Popular A tiempo completo

About the Role

We are seeking a highly skilled Business Systems Liaison to join our team at Popular. This is a unique opportunity to work with cutting-edge technology and make a real impact on our customers' lives.

Key Responsibilities

  • Administer, coordinate, manage, and support call center applications to ensure sustained operational performance.
  • Work with business units to optimize the use of call center and collections applications.
  • Perform changes and updates to provide business units with requirements and needs for optimization.
  • Establish planning and execution of tests, certification of application releases and changes, and preparation of requirements documents to improve operational processes.
  • Collaborate with senior/lead system engineers to understand and implement IT infrastructure designs and rollouts.
  • Experience and understanding of Call Center applications integration with collection's applications.
  • Participate in scrum meetings, collaborate in task prioritization process, prepare and document standard operating procedures and protocols.
  • Develop standard documents for diagnosing and testing of issues, communicate new releases and/or changes to business units, and ensure time frames are met according to all requirements.
  • Perform test scripts and certify production phase, testing (UAT) of platform after OS & application patches or upgrades, and responsible for daily maintenance of our applications and users that support our Call Center and collections systems.
  • Assist in technical support of server environment and applications residing on these servers, work with technical/support/incident teams to identify needs and mitigate risks, and perform recurring procedures, validate application usability, and monitor system stability.
  • Looks for and suggests improvements to applications, recommend new capabilities based on KPI monitoring, identify customer challenges, and articulate them to broader teams.

Requirements and Qualifications

  • Bachelor's or master's degree in computer science or engineering, Information Systems, or related areas.
  • Collection Systems and/or Call Center Experience (2 years preferred), working as a System Administrator (3 years preferred), and experience in Outbound & Inbound Configurations and access Routings.
  • SQL programming skills, Power BI Knowledge, Excellent communication skills in English and Spanish, both verbal and written, and ability to meet deadlines.
  • Project Management skills, analytical skills, problem-solving skills, and excellent interpersonal skills and teamwork.

What We Offer

  • Competitive salary: $85,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a leading financial institution and contribute to the growth and development of our team.

About Us

Popular is Puerto Rico's leading financial institution, dedicated to making our customers' dreams come true by offering financial solutions in each stage of their life. We value our employees' diverse skills, experiences, and backgrounds and offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean, and Latin America.



  • San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

    Job SummaryWe are seeking a highly skilled Business Systems Liaison to join our team at Popular Bank. In this role, you will be responsible for administering, coordinating, managing, and supporting the call center application(s) to ensure sustained operational performance.Key ResponsibilitiesWork with business units to optimize the use of the call center and...


  • San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

    Job SummaryPopular Bank is seeking a highly skilled Business Systems Liaison to join our team. The successful candidate will be responsible for administering, coordinating, managing, and supporting the call center application(s) to ensure sustained operational performance.Key ResponsibilitiesWork with business units to optimize the use of the call center and...

  • Business Systems Liaison

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

    Job SummaryWe are seeking a highly skilled Business Systems Liaison to join our team at Popular Bank. As a key member of our operations team, you will be responsible for administering, coordinating, managing, and supporting the call center application(s) to ensure sustained operational performance.Key ResponsibilitiesAdminister, coordinate, manage, and...


  • San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

    Job SummaryWe are seeking a highly skilled Business Systems Liaison to join our team at Popular Bank. As a key member of our organization, you will be responsible for administering, coordinating, and monitoring the SAP and S4Hana applications to ensure their correct performance.Key ResponsibilitiesAnalyze and diagnose incidents, identifying root causes and...

  • Business Systems Analyst

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Cynet Systems A tiempo completo

    Job Title: Business Systems AnalystJob Summary: We are seeking a highly skilled Business Systems Analyst to join our team at Cynet Systems. As a Business Systems Analyst, you will be responsible for contributing to strategy sessions and guiding business management in their use of SAP S4/Hana. You will work with department leadership to create an open dialog...

  • Business Systems Liaison

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Popular A tiempo completo

    Job Title: Business Systems LiaisonJob Summary: We are seeking an experienced Business Systems Liaison to administer, coordinate, monitor, manage, and support the SAP & S4HANA applications.Key Responsibilities:Ensure incidents are analyzed, diagnosed, and root causes are identified. Recommend new controls to prevent incidents.Support troubleshooting with...

  • Business Systems Liaison

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Popular A tiempo completo

    Job Title: Business Systems LiaisonJob TypeFull-time opportunityGeneral DescriptionAdministers, coordinates, monitors, manages, and supports the SAP and S4Hana applications to ensure correct performance. Understands human resources processes to connect and streamline system processes.Essential Duties and ResponsibilitiesEnsures each incident is analyzed,...


  • San Juan, San Juan, Puerto Rico Epitec A tiempo completo

    **Job Summary**As a Business Systems Analyst at Epitec, you will serve as the primary liaison between the IT and business areas, providing direct support to assigned business areas. Your expertise will be instrumental in developing and understanding the business case and business requirements to solve technology-related business problems.**Key...

  • SAP Expert Liaison

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

    Job Title: Business Systems LiaisonJob Summary:Popular Bank is seeking a highly skilled Business Systems Liaison to join our team. This role will be responsible for administering, coordinating, monitoring, managing, and supporting the SAP and S4Hana applications to ensure correct performance. The ideal candidate will have a strong understanding of human...


  • San Juan, San Juan, Puerto Rico W. W. Grainger, Inc. A tiempo completo

    **About the Role**We are seeking a highly skilled Business Operations Liaison to join our team at W. W. Grainger, Inc. As a key member of our operations team, you will play a critical role in supporting our business operations and ensuring the smooth execution of our strategies.**Key Responsibilities**Provide administrative support to our executive team,...

  • Business Systems Liaison

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Popular A tiempo completo

    Key Responsibilities:Coordinate and manage the operation of call center and collections systems to ensure optimal performance and efficiency.Collaborate with business units to optimize the use of call center and collections applications.Perform changes and updates to call center and collections systems to meet business requirements.Establish planning and...


  • San Juan, San Juan, Puerto Rico Popular A tiempo completo

    About PopularPopular is Puerto Rico's leading financial institution with over a century of experience.We offer a wide range of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.Job DescriptionOverview: As a Business Systems Liaison at Popular, you will play a critical role in ensuring the...


  • San Juan, San Juan, Puerto Rico Grainger Businesses A tiempo completo

    About Grainger Businesses: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services...


  • San Juan, San Juan, Puerto Rico Wells Fargo A tiempo completo

    Treasury Management ServicesWe are seeking a highly skilled Client Support Specialist to join our team at Wells Fargo. As a Client Support Specialist, you will be responsible for providing exceptional service to our clients by identifying and resolving issues related to treasury management products and services.Key Responsibilities:Act as a liaison between...

  • Business Systems Analyst

    hace 4 semanas


    San Juan, San Juan, Puerto Rico SMX USA A tiempo completo

    Business Systems Analyst Position SummaryWe are seeking a skilled Business Systems Analyst to play a key role in analyzing, designing, and implementing solutions across our core business systems. This includes our ERP, E-commerce platform, and Enterprise Content Management (ECM) system.Main Responsibilities:• Analyze and document business processes to...

  • Business Systems Analyst

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Emery Jensen Distribution, Llc A tiempo completo

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Emery Jensen Distribution, LLC. As a Business Systems Analyst, you will play a key role in helping us achieve our business goals by analyzing and improving our business processes and systems.Key Responsibilities:Analyze and improve business processes and systems to...


  • San Juan, San Juan, Puerto Rico Firstbank Puerto Rico A tiempo completo

    Job OverviewThe Comptroller's Department at FirstBank Puerto Rico is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for analyzing business needs and identifying opportunities to improve financial processes using technology.Key ResponsibilitiesCollaborate with finance professionals to...

  • Business Systems Analyst

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Zenith American A tiempo completo

    Job Title: Business Systems AnalystJob Summary: We are seeking an experienced Business Systems Analyst to join our team at Zenith American Solutions. As a Business Systems Analyst, you will be responsible for analyzing and designing business systems to meet the needs of our clients.Key Responsibilities:Analyze business requirements and design systems to meet...


  • San Juan, San Juan, Puerto Rico Abbott A tiempo completo

    Business Systems Consultant Opportunity at AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.As a Business Systems...


  • San Juan, San Juan, Puerto Rico Popular A tiempo completo

    About the RoleWe are seeking an experienced Business Systems Consultant to join our team at Popular. The ideal candidate will possess a deep understanding of business processes and systems, with a proven track record of analyzing and improving existing processes and implementing new technologies to drive business growth.Key ResponsibilitiesAnalyze business...