Customer Service Representative for Mortgage Loans and Escrow Services
hace 1 mes
Job Overview
">This role focuses on providing exceptional customer service to clients in the context of mortgage loans and escrow services. As a Customer Service Representative, you will be responsible for handling various tasks, including analyzing property tax for Puerto Rico, Florida, and Eastern Caribbean Mortgage Loans, coordinating with clients, and addressing their concerns. The ideal candidate should possess strong interpersonal skills, a sense of urgency, and attention to detail.
">Key Responsibilities
">- ">
- Analyze property tax for mortgage loans and ensure timely processing of escrow payments.">
- Provide excellent customer service to internal and external clients, responding to inquiries, and resolving issues in a professional manner.">
- Coordinate with clients to gather necessary information, verify property tax debt, and manage payment plans as needed.">
- Process transactions, deposit funds into escrow accounts, and make disbursements as required.">
- Review reports and statements associated with escrow accounts to ensure accuracy and compliance with regulations.">
- Communicate changes in mortgage monthly payments to clients via letters and notifications.">
- Perform other duties as assigned by supervisors, including backing up loan operations positions when needed.">
Requirements and Qualifications
">To succeed in this role, you should have:
">- ">
- A Business Administration associate degree or an equivalent combination of academic curriculum and experience.">
- At least two years of experience in managing escrow and taxes for mortgage loans.">
- Familiarity with MSP (Mortgage Servicing Platform) software is preferred.">
- Excellent verbal and written communication skills, with fluency in both Spanish and English.">
- Ability to work under pressure, meet deadlines, and maintain accurate records.">
- Strong organizational and time management skills, with attention to detail and multitasking abilities.">
Salary and Benefits
">The estimated annual salary for this position is around $50,000-$60,000, depending on experience and qualifications. First Bank Puerto Rico offers a competitive benefits package, including health insurance, retirement plans, paid time off, and opportunities for career growth and professional development.
">About First Bank Puerto Rico
">First Bank Puerto Rico is a proud equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from women, protected veterans, people with disabilities, and minorities. Our company values teamwork, integrity, and excellence in serving our customers and communities.
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