Customer Service Representative

hace 1 mes


San Juan, San Juan, Puerto Rico First BanCorp A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at FirstBank PR.

About the Role

The successful candidate will be responsible for providing timely and effective service to clients, orienting and offering products and services, and complying with applicable effectiveness measures and processes in all transactions.

Key Responsibilities

  • Guarantee high-quality service to clients, satisfying their needs and expectations.
  • Fills out loan applications and verifies received information.
  • Validates client identities and timely notifies when exceptions and irregularities occur.
  • Processes payment transactions following applicable procedures.
  • Processes loans to be disbursed based on required documentation and enters transaction information in the system.
  • Balances cash registers daily.
  • Applies internal control measures related to cash quantities maintained in registers and refers to supervisors transactions requiring authorization.
  • Promotes Money Express products and services and provides related orientations to clients.
  • Answers and transfers incoming calls.

Requirements

  • A High School Diploma is required for this job. One to two years of experience in customer service or similar experience is required.
  • Contact clients with delayed accounts.
  • Perform loan disbursement process when needed following established procedures and policies.
  • Perform clerical tasks supporting Branch operations.
  • Perform any other related task assigned by Supervisor.
  • Office equipment management.
  • Interpersonal communication skills.
  • Operational procedure application capability.
  • Write, speak, and comprehend English and Spanish.
  • Customer Service knowledge.

Benefits and Perks

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience.

As an Equal Employment Opportunity Employer, we value diversity and inclusion and welcome applications from qualified candidates.



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