Business Operations Analyst

hace 3 semanas

Guaynabo, Guaynabo, Puerto Rico IEM, Inc. A tiempo completo

Job Summary:

IEM, Inc. is seeking a highly skilled Business Operations Analyst to join our team. As a key member of our operations team, you will be responsible for analyzing and preparing reports to support business operations. Your primary goal will be to conduct modeling, forecasting, trending, variance analysis, business case development, and other general financial and operational analysis. You will also be responsible for tracking, maintaining, analyzing, and providing current information on the operation's business scorecard or key performance indicators (KPIs). Additionally, you will contribute to the development of short-term and long-range business planning. This role requires a well-rounded technical aptitude, high problem-solving ability, and excellent teamwork skills to be successful.

Key Responsibilities:

  • Support the Director in driving operational excellence and strategic alignment.
  • Facilitate seamless communication within and across organizations, optimize workflows, and enable effective decision making to accelerate the transformation of division.
  • Manage and report on process/project/initiative assignments.
  • Develop performance indicators and tracking mechanisms to monitor and report results.
  • Oversee, prepare, review, and analyze reports and controls for projects and initiatives for both internal and external use.
  • Develop, enhance, and implement systems for tracking and reporting data and automating processes.
  • Evaluate program performance by utilizing forecast vs. actual data.
  • Evaluate and modify current program projections to accommodate changes.
  • Prepare and coordinate presentations to report on program performance.
  • Oversee the establishment of business plans and objectives across multiple areas/departments.
  • Lead stakeholders in the development of business cases and prioritization of deliverables.
  • Prepare financial forecast to ensure the program meets established goals.
  • Analyze organizational data and problems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.
  • Monitor and coordinate activities to support the functional area and operational performance management.
  • Follow all policies and procedures.
  • Perform other duties as assigned.

Requirements:

  • Bachelor's degree in business, engineering, or related field.
  • Three (3) years of experience in business or data analysis or an equivalent combination of education and experience.
  • Proficiency and experience in standard software applications (e.g., Microsoft Word, Excel, Access, PowerPoint, MS-Project, Asset Suite), specialized business technologies and applications (e.g., Sharepoint, project management, forecasting, work management, project management methodologies, such as Agile, Scrum) to retrieve and analyze data in support of business needs.
  • General knowledge of the procedures and principles of performance analysis (trending, root cause and gap analysis) benchmarking and audit compliance.

Preferred Qualifications:

  • Knowledge of business analysis tools and techniques, such as UML, BPMN, use cases, user stories, data modeling, visualizations, PowerBI, Visio, Oracle, and Rational Requisite.
  • Bilingual, Spanish and English.

Benefits and more:

  • 10 paid holidays.
  • Vacation pay.
  • Sick pay.
  • 401(k) plan with matching.
  • Company-paid STD and LTD.

Why join IEM, Inc.:

We are a woman-owned company in emergency management that embraces teamwork, collaboration, flexible performance, actionable solutions, and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives – join us while we build a safe, secure, and resilient world.

Our culture:

IEM, Inc. believes in the greater good and is committed to attracting those who have excellent technical skills, creative minds, and innovative ideas to keep propelling us forward.

IEM, Inc. is an Equal Opportunity Employer including Vets and Disabled:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.

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