Operations Manager

hace 2 semanas


Guaynabo, Guaynabo, Puerto Rico Popular A tiempo completo
Job Summary

Popular seeks a highly skilled Operations Manager to support the success of our Insurance Business. This role is responsible for performing Account Receivable reconciliations, investigations, and process improvements to ensure business excellence.


Key Responsibilities

  • Investigate and analyze reconciliation items, referencing established processes and procedures.
  • Maintain accurate records of referred reconciliation items, their follow-ups, and communication with business units.
  • Prepare and submit monthly income accruals related to pending reconciliation items.
  • Ensure cases included in accruals are billed and removed during the next month, maintaining effective communication with the business.
  • Support the Investigation & Analysis unit, particularly in functions involving checks, payments, registrations, and printing.
  • Identify cases for reporting under the Unclaimed Funds account, utilizing alternate procedures to reach customers.
  • Design, develop, implement, and support improvement projects for the Insurance Business.
  • Recommend process modifications and leverage available tools and programs to enhance existing processes.
  • Ensure timely requisitions for COBRA payments and manage PR Government insurance commissions.

Requirements

  • Bachelor's Degree in Accounting.
  • At least one or two years of related experience.
  • Excellent customer service skills.
  • PC skills, including knowledge of Windows Microsoft Office applications.
  • Detail-oriented with analytical aptitude.
  • Effective communication and writing skills in English and Spanish.
  • Ability to work under pressure, multitask, and meet work plan deadlines.

About Us

Popular is Puerto Rico's leading financial institution, with a rich history dating back over a century. We offer a wide range of services and financial solutions, with a presence in the United States, the Caribbean, and Latin America.


As a dedicated team, we strive to make our customers' dreams come true by providing financial solutions at every stage of their life. Our commitment to innovation, customer satisfaction, and community support drives our success.


Popular's Commitment

We reaffirm our commitment to offering essential financial services and solutions, even in emergency situations or natural disasters. Our employees are considered essential workers, providing critical services in these circumstances.


By applying for this position, you acknowledge that Popular may require your services during and immediately after such events.


Equal Opportunity Employer

Popular is an Equal Opportunity Employer. Learn more about us at www.popular.com and explore our latest job postings at www.jobs.popular.com.



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