Remote Troubleshooting and Payroll Coordinator

hace 4 días


San Juan, San Juan, Puerto Rico Di Lavoro Group, Llc. A tiempo completo

Overview

As a Remote Troubleshooting and Payroll Coordinator at Di Lavoro Group, LLC, you will be part of a dynamic team that provides top-notch customer support and services. We are looking for a skilled individual who can troubleshoot system problems, process payroll, and train end-users in software programs.

Responsibilities:

  • Provide technical support through various communication channels.
  • Troubleshoot system problems and diagnose software faults.
  • Process payroll and manage related tasks.
  • Train end-users in software programs and ensure they understand their functionality.
  • Develop and implement processes to improve customer satisfaction and reduce support requests.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • 1-3 years of experience processing payroll.
  • Experience managing support tickets throughout the entire support lifecycle, from initial customer inquiry to triage, escalation, and resolution.
  • Ability to collaborate and communicate effectively with internal and external business partners.
  • Self-motivation, goal-oriented approach, and strong dedication to quality and customer service.
  • Patience, empathy, and positive attitude.
  • Excellent attention to detail and analytical skills.
  • Ability to work independently and handle multiple projects with tight deadlines.
  • Strong problem-solving skills, ability to see how different pieces fit together.
  • Ability to thrive in a fast-paced and changing environment.
  • Excellent verbal and written communication skills.


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