
Customer Service and Technical Expert
hace 5 días
About Us
Dì Lavoro Group, LLC is a dynamic company that offers a unique opportunity for growth and development. We are seeking a talented Customer Service and Technical Expert to join our team.
Job Description:
The ideal candidate will have a strong background in technical support and payroll processing. They will be responsible for responding to customer inquiries, troubleshooting system problems, and training end-users in software programs.
Responsibilities:
- Provide exceptional customer service through phone, email, chat, or social media.
- Identify customer needs and provide guidance on utilizing specific features.
- Collaborate with internal and external business partners to resolve customer issues.
- Develop and implement processes to improve customer satisfaction and reduce support requests.
- Participate in ongoing training and professional development to stay up-to-date on industry trends and technologies.
Requirements:
- Bachelor's degree or equivalent work experience.
- 1-3 years of experience processing payroll.
- Experience managing support tickets throughout the entire support lifecycle, from initial customer inquiry to triage, escalation, and resolution.
- Ability to collaborate and communicate effectively with internal and external business partners.
- Self-motivation, goal-oriented approach, and strong dedication to quality and customer service.
- Patience, empathy, and positive attitude.
- Excellent attention to detail and analytical skills.
- Ability to work independently and handle multiple projects with tight deadlines.
- Strong problem-solving skills, ability to see how different pieces fit together.
- Ability to thrive in a fast-paced and changing environment.
- Excellent verbal and written communication skills.
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