Technical Support and Payroll Specialist

hace 5 días


San Juan, San Juan, Puerto Rico Di Lavoro Group, Llc. A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support and Payroll Specialist to join our team at Di Lavoro Group, Llc. The ideal candidate will possess excellent communication skills and be able to respond to customer inquiries promptly and professionally using various communication methods.

Key Responsibilities:
  • Perform remote troubleshooting through diagnostic techniques and relevant questions.
  • Follow up on unresolved cases and refer unresolved customer grievances to designated departments for further investigation.
  • Develop strong relationships with customers by providing positive experiences.
  • Troubleshoot system problems, diagnosing and resolving software faults.
  • Train end-users in functionality and software programs.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • 1-3 years of experience processing payroll.
  • Experience managing support tickets throughout the entire support lifecycle, from initial customer inquiry to triage, escalation, and resolution.
  • Ability to collaborate and communicate effectively with internal and external business partners.
  • Self-motivation, goal-oriented approach, and strong dedication to quality and customer service.
  • Patience, empathy, and positive attitude.
  • Excellent attention to detail and analytical skills.
  • Ability to work independently and handle multiple projects with tight deadlines.
  • Strong problem-solving skills, ability to see how different pieces fit together.
  • Ability to thrive in a fast-paced and changing environment.
  • Excellent verbal and written communication skills.


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