Inbound Customer Service Representative

hace 4 semanas


Carolina, Carolina, Puerto Rico GE Appliances, a Haier company A tiempo completo
Customer Service Representative Opportunity

At GE Appliances, a Haier company, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible support.

Key Responsibilities:
  • Provide top-notch customer service via phone, email, and chat, resolving issues and answering questions to the customer's satisfaction.
  • Utilize our contact center systems to drive owner-focused solutions and implement concession guidelines when necessary.
  • Update and retrieve owner records, logging facts surrounding complaints, actions, and resolutions.
  • Proactively provide feedback to Quality and Training to enhance training processes and materials.
  • Adhere to safety policies and procedures to maintain a safe work environment.
Requirements:
  • Reside in Puerto Rico.
  • One year of relevant working experience in a customer service or sales environment.
  • Effective communication skills in English (speaking, reading, and writing).
  • Ability to work independently, take initiative, and execute strong follow-through to resolve customer issues.
  • High degree of concentration and attention to detail to manage daily activity.
  • Excellent team player with verbal, written, and interpersonal skills.
What We Offer:
  • Competitive hourly rate.
  • Incentives based on quality scores.
  • Opportunity to work from home with provided equipment.
  • Paid time off.
  • Medical, dental, vision, and prescription benefits eligibility on day one.
  • 401(k) program with a company match.
  • Appliance discount program.
  • Tuition reimbursement.
  • Gym membership reimbursement.

We're an equal opportunity employer and participate in E-Verify. If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, we encourage you to apply.



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