Inbound Customer Service Representative
hace 4 semanas
At GE Appliances, a Haier company, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible support.
Key Responsibilities:- Provide top-notch customer service via phone, email, and chat, resolving issues and answering questions to the customer's satisfaction.
- Utilize our contact center systems to drive owner-focused solutions and implement concession guidelines when necessary.
- Update and retrieve owner records, logging facts surrounding complaints, actions, and resolutions.
- Proactively provide feedback to Quality and Training to enhance training processes and materials.
- Adhere to safety policies and procedures to maintain a safe work environment.
- Reside in Puerto Rico.
- One year of relevant working experience in a customer service or sales environment.
- Effective communication skills in English (speaking, reading, and writing).
- Ability to work independently, take initiative, and execute strong follow-through to resolve customer issues.
- High degree of concentration and attention to detail to manage daily activity.
- Excellent team player with verbal, written, and interpersonal skills.
- Competitive hourly rate.
- Incentives based on quality scores.
- Opportunity to work from home with provided equipment.
- Paid time off.
- Medical, dental, vision, and prescription benefits eligibility on day one.
- 401(k) program with a company match.
- Appliance discount program.
- Tuition reimbursement.
- Gym membership reimbursement.
We're an equal opportunity employer and participate in E-Verify. If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, we encourage you to apply.
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