Customer Service Ambassador
hace 1 mes
We are a reputable car rental company seeking an exceptional Customer Service Ambassador - Rental Experience Specialist to join our team. This role is responsible for providing outstanding service to our customers, ensuring their rental experience is seamless and memorable.
Job DescriptionThis is a customer-facing position that requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. As a Customer Service Ambassador - Rental Experience Specialist, you will be the first point of contact for many of our customers, and your excellent communication skills will set the tone for their entire rental experience.
Key Responsibilities- Inspect and prepare rental vehicles for delivery to customers, ensuring they meet the highest standards of cleanliness and quality.
- Meet and greet customers upon arrival, providing a warm welcome and ensuring they have all the necessary information about their rental vehicle.
- Conduct thorough vehicle inspections at the start and end of each rental period, documenting any issues or damages.
- Respond promptly to customer inquiries and resolve any issues or concerns in a professional and courteous manner.
- A high school diploma or equivalent is required, with a focus on excellent verbal and written communication skills.
- Bilingual proficiency (English and Spanish) is essential, as well as a valid PR driver's license.
- A strong commitment to customer service and attention to detail is crucial for success in this role.
- Rotating shifts may be required to accommodate peak rental periods.
$40,000 - $50,000 per year, based on industry standards and comparable positions in the area.
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