Front Desk Representative

hace 2 semanas


Carolina, Carolina, Puerto Rico Highgate A tiempo completo

Job Summary

The Front Desk Representative is responsible for delivering exceptional customer service to all guests, while maintaining a high level of productivity and efficiency. This role requires a unique blend of technical skills, communication abilities, and problem-solving expertise.

Key Responsibilities

  • Greet and welcome guests in accordance with Highgate Hotel standards.
  • Maintain accurate records and perform data entry tasks.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Assist with room reservations, check-ins, and check-outs.
  • Operate the PBX console and other Front Desk equipment.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and promotions.
  • Maintain a clean and organized work area.

Requirements

  • High School diploma or equivalent required.
  • Previous customer service experience preferred.
  • Basic computer skills and data entry abilities.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Flexibility to work varying shifts, including weekends and holidays.


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