Customer Service Ambassador
hace 6 días
The Guest Services Agent, also known as the Customer Service Ambassador, plays a pivotal role in ensuring that guests have an exceptional experience during their stay at Highgate. This individual is responsible for providing top-notch service, attending to guest needs, and maintaining a welcoming atmosphere throughout the hotel.
About Highgate
Highgate is a leading hospitality company dedicated to delivering outstanding service and creating memorable experiences for our guests. As a valued member of our team, you will be part of a dynamic and supportive environment that fosters growth and success.
Key Responsibilities
- Deliver personalized service to guests, responding promptly to their inquiries and requests.
- Manage check-in and check-out processes efficiently, ensuring seamless transitions for guests.
- Process payments accurately, adhering to established policies and procedures.
- Maintain up-to-date knowledge of hotel services, facilities, and promotions to provide informed recommendations to guests.
- Collaborate with colleagues to resolve issues and address guest concerns in a professional and courteous manner.
Requirements
- Degree in Hospitality or a related field (not required but preferred).
- Previous experience in customer-facing roles, particularly in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Basic computer literacy and proficiency in relevant software systems.
- Flexible scheduling, including evenings, weekends, and holidays, as needed.
What We Offer
A competitive salary range of $45,000 - $60,000 per year, based on experience and qualifications.
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