Inbound Customer Service Representative

hace 2 semanas


Carolina, Carolina, Puerto Rico GE Appliances, a Haier company A tiempo completo

About the Role

We're seeking a skilled Inbound Customer Service Representative to join our team at GE Appliances, a Haier company. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our customers.

Responsibilities

  • Provide top-notch customer service via phone, email, and chat.
  • Offer solutions to customer inquiries and resolve issues efficiently.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Stay up-to-date on product knowledge and company policies.
  • Meet or exceed performance metrics and quality standards.

Requirements

For this role, you'll need:

  • Excellent communication and problem-solving skills.
  • One year of customer service experience, preferably in a remote environment.
  • Ability to work independently and as part of a team.
  • Strong product knowledge and analytical skills.
  • Proficiency in MS Office Suite and relevant software applications.

What We Offer

As a valued member of our team, you'll enjoy:

  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • Flexible work arrangements, including remote work options.
  • Access to cutting-edge technology and tools.
  • A collaborative and dynamic work environment.


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