Pharmacy Customer Service Representative

hace 3 semanas


Carolina, Carolina, Puerto Rico Walgreens A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Pharmacy Customer Service Representative to join our team at Walgreens.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. As a Pharmacy Customer Service Representative, you will be responsible for providing exceptional customer service, processing prescriptions, and assisting pharmacists with various tasks.

Key Responsibilities:
  • Provide courteous and efficient service to customers, responding to their inquiries and resolving any issues that may arise.
  • Process prescriptions accurately and efficiently, ensuring all necessary information is collected and entered correctly.
  • Assist pharmacists with tasks such as retrieving medications, counting and pouring pharmaceuticals, and verifying prescriptions for accuracy.
  • Maintain a clean and organized store environment, adhering to company policies and procedures.
  • Participate in ongoing training and education to enhance knowledge and skills in pharmacy operations and customer service.
Requirements:
  • Bachelor's degree or equivalent experience required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
  • Familiarity with pharmacy operations and procedures, including prescription processing and inventory management.
  • Knowledge of relevant laws and regulations, including HIPAA and OSHA guidelines.
Preferred Qualifications:
  • Previous experience in a retail or healthcare setting.
  • Prior experience working with electronic medical records (EMRs) and pharmacy software.
  • Basic math skills and attention to detail, with the ability to accurately count and measure medications.
  • Certification as a Pharmacy Technician (CPhT) or Registered Pharmacy Technician (RPhT) preferred.
Salary:

$45,000 - $60,000 per year, depending on experience.

Benefits:

Walgreens offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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