Customer Service Ambassador
hace 2 semanas
- Understand and adhere to Trilogy and Well & Being Spa policies and procedures.
- Offer guests detailed information about spa services and amenities.
- Accurately book spa and salon appointments.
- Sell and upsell products to clients.
- Complete opening and closing duties.
- Display respect, sensitivity, and concern for guests' needs in a professional and pleasant manner.
- Provide guests with spa facility tours when needed.
- Collaborate effectively with guests and colleagues.
- Anticipate guests' needs and adhere to Spa and Trilogy's standards for guest service.
- Communicate guest problems or complaints to the Spa Manager on Duty.
- Maintain safety and sanitation standards.
- High School diploma or equivalent required.
- 1-3 years of customer service, spa, hospitality, sales, and/or retail experience.
- At least 1 year of luxury retail sales experience.
- Candidate must be authorized to work in the US.
- Knowledgeable about spa and salon treatments, with the ability to explain services in detail.
- Sales-driven and customer service-oriented personality.
- Ability to multi-task and work in a fast-paced environment.
- Medical, Dental, and Vision (Full-Time Employees only)
- 401K Matching
- PTO – Paid/Holiday Time Off
- VTO – Voluntary Time Off
- Discounts on Retail Products and Spa Services
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