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Customer Service Ambassador

hace 2 meses


Carolina, Carolina, Puerto Rico Trilogy Spa Holdings A tiempo completo
Job Summary: The Front Desk Receptionist is a critical member of the Trilogy Spa Holdings team, responsible for delivering exceptional customer experiences and ensuring seamless operations. Key responsibilities include providing guests with comprehensive guidance on spa procedures and services, booking appointments, and maintaining high levels of customer service standards. Responsibilities:
  • Understand and adhere to Trilogy and Well & Being Spa policies and procedures.
  • Offer guests detailed information about spa services and amenities.
  • Accurately book spa and salon appointments.
  • Sell and upsell products to clients.
  • Complete opening and closing duties.
  • Display respect, sensitivity, and concern for guests' needs in a professional and pleasant manner.
  • Provide guests with spa facility tours when needed.
  • Collaborate effectively with guests and colleagues.
  • Anticipate guests' needs and adhere to Spa and Trilogy's standards for guest service.
  • Communicate guest problems or complaints to the Spa Manager on Duty.
  • Maintain safety and sanitation standards.
Qualifications:
  • High School diploma or equivalent required.
  • 1-3 years of customer service, spa, hospitality, sales, and/or retail experience.
  • At least 1 year of luxury retail sales experience.
  • Candidate must be authorized to work in the US.
  • Knowledgeable about spa and salon treatments, with the ability to explain services in detail.
  • Sales-driven and customer service-oriented personality.
  • Ability to multi-task and work in a fast-paced environment.
Benefits:
  • Medical, Dental, and Vision (Full-Time Employees only)
  • 401K Matching
  • PTO – Paid/Holiday Time Off
  • VTO – Voluntary Time Off
  • Discounts on Retail Products and Spa Services
Compensation: $12.00 per hour + Gratuity Pool + Retail Commission