Store Manager

hace 4 semanas


Carolina, Carolina, Puerto Rico Pep Boys A tiempo completo

Job Summary

The Store Manager is responsible for achieving expected sales goals across the service labor, parts, and fleet business while providing superior customer service through in-store execution of programs, initiatives, and standards.

Key Responsibilities

  • Lead and manage a team of associates, including assigning, supervising, and appraising work, and addressing associate complaints and resolving problems.
  • Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store.
  • Train and coach service selling associates on customer care processes, courtesy vehicle inspections, and general operation of store systems.
  • Monitor shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
  • Ensure the execution of customer service standards and customer satisfaction programs, and resolve customer complaints.
  • Partner with the Fleet business team to maintain and build Fleet service customer relationships.
  • Advise associates, technicians, and customers on tires, parts, and service programs.
  • Effectively communicate with all store associates, managers, and customers.

Requirements

  • High school diploma or equivalent required.
  • One year of experience in an automotive service environment.
  • Completion of a two-year college, technical program, or one to three years of service industry experience and a minimum of one year supervisory experience.
  • Valid Driver's License.
  • Ability to exercise judgment and work independently.
  • Strong customer service skills and ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques and strong cash handling skills.
  • Strong verbal communication skills and demonstrated consistency, accuracy, and follow-through.

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


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