Front Desk Associate

hace 4 semanas


Carolina, Carolina, Puerto Rico Sonesta Hotels A tiempo completo

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Sonesta Hotels. As a Front Desk Clerk, you will be responsible for delivering exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.

Key Responsibilities

  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Process guest reservations, cancellations, and modifications in accordance with hotel policies and procedures.
  • Manage front desk operations, including handling cash and credit transactions, and maintaining accurate records.
  • Collaborate with other departments to ensure seamless guest experiences, including room assignments, amenities, and services.
  • Stay up-to-date on hotel services, promotions, and events to effectively communicate with guests and promote the hotel.
  • Ensure compliance with hotel policies, procedures, and regulatory requirements.

Requirements

  • High school diploma or equivalent required.
  • Previous hotel experience or customer service experience preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.

Benefits

  • Medical, Pharmacy, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Paid Funeral Leave
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Referral Incentive
  • Doctor Clinic
  • Sick Incentive
  • Development Programs
  • Milestone (Years of Service) Incentive
  • Employee Cafeteria
  • Company Paid Life Insurance
  • Company Paid Short-Term and Long-Term Disability Insurance
  • Various Employee Perks and Discounts

  • Front Desk Associate

    hace 4 semanas


    Carolina, Carolina, Puerto Rico Sonesta Hotels A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Sonesta Hotels. As a Front Desk Clerk, you will be responsible for delivering exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide exceptional guest service, responding to guest...

  • Front Desk Representative

    hace 4 semanas


    Carolina, Carolina, Puerto Rico Embassy Suites By Hilton San Juan Hotel & Casino A tiempo completo

    Job Title: Front Desk AgentJob Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable experience during their stay. This role requires a high level of attention to detail, effective communication skills, and the ability to multitask in a fast-paced environment.Key...


  • Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job SummaryWe are seeking a Front Desk Representative to join our team at Highgate. As a key member of our front office staff, you will be responsible for delivering exceptional guest service and ensuring that every interaction is positive and memorable.Key Responsibilities:Greet and welcome all guests approaching the front desk in accordance with Highgate...


  • Carolina, Carolina, Puerto Rico Aire De Olive A tiempo completo

    Hotel Front Desk Agent Job DescriptionWe are seeking a highly skilled Hotel Front Desk Agent to join our team at Aire De Olive. As the first point of contact for our guests, you will be responsible for ensuring their stay is comfortable and memorable.Key Responsibilities:Register guests and manage their reservationsProvide information about rooms, rates, and...

  • Front Desk Representative

    hace 2 semanas


    Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job SummaryThe Front Desk Agent role at Highgate is a critical position that requires a unique blend of customer service skills, technical knowledge, and attention to detail. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Responsibilities• Greet and...

  • Front Desk Representative

    hace 2 semanas


    Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job SummaryThe Front Desk Representative is responsible for delivering exceptional customer service to all guests, while maintaining a high level of productivity and efficiency. This role requires a unique blend of technical skills, communication abilities, and problem-solving expertise.Key Responsibilities Greet and welcome guests in accordance with...


  • Carolina, Carolina, Puerto Rico Residence Inn Isla Verde A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Residence Inn Isla Verde. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide warm and welcoming service to all guests,...

  • Front Desk Receptionist

    hace 4 semanas


    Carolina, Carolina, Puerto Rico Trilogy Spa Holdings A tiempo completo

    Job SummaryThe Front Desk Receptionist is a key member of our team, responsible for providing exceptional guest experiences and ensuring seamless operations at our spa. As a Front Desk Receptionist, you will be the first point of contact for our guests, providing comprehensive guidance on spa procedures and services, booking appointments, and handling retail...


  • Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job SummaryThe Guest Service Coordinator is responsible for providing exceptional service to all guests during their stay at Highgate Hotel. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesGreet and welcome all guests in accordance with...


  • Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job SummaryThe Guest Service Agent is a key member of the Highgate Hotel team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.ResponsibilitiesProvide warm and welcoming service to guests,...


  • Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job SummaryThe Guest Service Professional is responsible for providing exceptional guest service and support to all hotel guests during their stay. This role requires a strong customer service focus, attention to detail, and ability to work effectively in a fast-paced environment.ResponsibilitiesProvide warm and welcoming service to all guests, responding to...

  • Hotel Receptionist

    hace 4 semanas


    Carolina, Carolina, Puerto Rico Aire De Olive A tiempo completo

    Hotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Aire De Olive. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Manage all aspects...


  • Carolina, Carolina, Puerto Rico Astrawatt Solar A tiempo completo

    Job Title: Bilingual Receptionist (Spanish/English)At Astrawatt Solar, we are seeking a skilled Bilingual Receptionist to join our team. The ideal candidate will be responsible for providing exceptional customer service in both English and Spanish, serving as the first point of contact for clients and visitors.Key Responsibilities:Greet and assist visitors...

  • Front Desk Team Member

    hace 2 semanas


    Carolina, Carolina, Puerto Rico Sonesta Hotels A tiempo completo

    DescriptionDuties and Responsibilities:Deliver exceptional service to guests and clients in accordance with the Sonesta G.U.E.S.T. standards.Register guests, issue room keys, and provide information on hotel services and room location.Process all cash and credit card transactions accurately and in compliance with established procedures.Maintain the security...


  • Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job OverviewThe Guest Services Agent is a crucial role within the Highgate Hotel team, responsible for delivering exceptional customer service to guests during their stay. This position requires attention to detail, effective communication skills, and a passion for ensuring every guest has a memorable experience.About the RoleAs a Guest Services Agent, you...


  • Carolina, Carolina, Puerto Rico Trilogy Spa Holdings A tiempo completo

    Job Summary: The Front Desk Receptionist is a critical member of the Trilogy Spa Holdings team, responsible for delivering exceptional customer experiences and ensuring seamless operations. Key responsibilities include providing guests with comprehensive guidance on spa procedures and services, booking appointments, and maintaining high levels of customer...


  • Carolina, Carolina, Puerto Rico Sonesta Hotels A tiempo completo

    Job Title: Guest Relations CoordinatorDescriptionThe Guest Relations Coordinator plays a vital role in ensuring the ultimate guest experience and comfort at Sonesta Hotels. This position requires a high level of customer service skills, attention to detail, and the ability to work under pressure.Duties and Responsibilities:Assist the Rooms Division Manager...


  • Carolina, Carolina, Puerto Rico Verdanza Hotel A tiempo completo

    Job Summary:The Guest Services Agent is a vital member of the Verdanza Hotel team, providing exceptional service to guests during their stay. As a friendly and efficient representative, you will be the first point of contact for guests, handling check-ins, checkouts, and addressing any concerns they may have.Key Responsibilities:Provide attentive and...


  • Carolina, Carolina, Puerto Rico Sonesta Hotels A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Relations Coordinator to join our team at Sonesta Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesAssist the Rooms Division Manager with administrative...


  • Carolina, Carolina, Puerto Rico Highgate A tiempo completo

    Job Overview As a Maintenance Engineer with Highgate, you will play a crucial role in the upkeep and maintenance of our properties. Responsibilities Assist with the operation maintenance and repair of equipment. Change out light bulbs perform preventative maintenance for guest rooms to include: vinyl repair touch up paint minor furniture repair tub...