Front Desk Representative
hace 3 semanas
The Front Desk Agent role at Highgate is a critical position that requires a unique blend of customer service skills, technical knowledge, and attention to detail. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Responsibilities
• Greet and welcome guests in accordance with Highgate standards
• Handle guest inquiries and concerns in a timely and professional manner
• Manage guest reservations and room assignments
• Process payments and handle cash transactions
• Maintain accurate records and reports
• Collaborate with other departments to ensure seamless guest experience
Requirements
• High school diploma or equivalent required
• Previous customer service experience preferred
• Bilingual skills a plus
• Ability to work in a fast-paced environment and multitask
• Strong communication and problem-solving skills
What We Offer
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Discounts on hotel stays and services
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