Hotel Receptionist

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Aire De Olive. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

• Manage all aspects of guest check-in and check-out, including registration and room assignment.
• Process online and phone reservations, ensuring accurate and timely communication with guests.
• Provide information about hotel amenities, services, and policies to guests.
• Respond to guest complaints and concerns in a professional and timely manner.
• Liaise with housekeeping staff to ensure rooms are clean and ready for guests.
• Confirm group reservations and arrange personalized services for VIP guests.
• Upsell additional facilities and services to guests, where applicable.
• Maintain accurate records of bookings and payments.

• 1 year of experience in a hotel front desk or similar role.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Knowledge of hotel reservations software and travel planning websites.

• Competitive salary and benefits package.
• Free parking and flexible scheduling.
• Discounts on hotel stays and services.
• Incentives program for exceptional performance.

Aire De Olive is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.