Front Desk Team Member

hace 2 semanas


Carolina, Carolina, Puerto Rico Sonesta Hotels A tiempo completo

Description

Duties and Responsibilities:

  • Deliver exceptional service to guests and clients in accordance with the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Process all cash and credit card transactions accurately and in compliance with established procedures.
  • Maintain the security of cash, credit card transactions, and guest information.
  • Book guest reservations, process cancellations, and updates while maximizing revenue.
  • Follow the seasonal demand reservation strategy for room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departments.
  • Provide exceptional service to guests in the shoppe and the pour.
  • Fulfill guest special requests and deliver proper guest services.
  • Issue, control, and release guest safe-deposit boxes.
  • Comply with federal, state, and local laws regarding health, safety, and alcohol services.

Qualifications and Requirements:

  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Previous background in the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, and profit/loss concepts.
  • Problem-solving, reasoning, motivating, organizational, and training abilities.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • Valid driver's license required.
  • Frequently standing, bending, climbing, kneeling, and moving about the facility.

Additional Job Information:

At Sonesta Hotels, we offer a comprehensive benefits package to our employees, including medical, pharmacy, dental, and vision insurance, 401(k) retirement plan with company match, paid vacation and sick days, and more.



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