Front Desk Team Member
hace 2 semanas
Description
Duties and Responsibilities:
- Deliver exceptional service to guests and clients in accordance with the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys, and provide information on hotel services and room location.
- Process all cash and credit card transactions accurately and in compliance with established procedures.
- Maintain the security of cash, credit card transactions, and guest information.
- Book guest reservations, process cancellations, and updates while maximizing revenue.
- Follow the seasonal demand reservation strategy for room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departments.
- Provide exceptional service to guests in the shoppe and the pour.
- Fulfill guest special requests and deliver proper guest services.
- Issue, control, and release guest safe-deposit boxes.
- Comply with federal, state, and local laws regarding health, safety, and alcohol services.
Qualifications and Requirements:
- High School diploma or equivalent required.
- One year of previous hotel experience or retail customer service preferred.
- Previous background in the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, and profit/loss concepts.
- Problem-solving, reasoning, motivating, organizational, and training abilities.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- Valid driver's license required.
- Frequently standing, bending, climbing, kneeling, and moving about the facility.
Additional Job Information:
At Sonesta Hotels, we offer a comprehensive benefits package to our employees, including medical, pharmacy, dental, and vision insurance, 401(k) retirement plan with company match, paid vacation and sick days, and more.
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