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Front Desk Representative

hace 1 mes

Carolina, Carolina, Puerto Rico Embassy Suites By Hilton San Juan Hotel & Casino A tiempo completo
Job Title: Front Desk Agent

Job Summary:

The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable experience during their stay. This role requires a high level of attention to detail, effective communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Greet and welcome guests, responding to their inquiries and requests in a timely and courteous manner.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and resolve issues in a professional and efficient manner.
  • Maintain accurate records, including guest information, room assignments, and payment history.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and services to provide informed responses to guest inquiries.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.

What We Offer:

Embassy Suites By Hilton San Juan Hotel & Casino offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.