Customer Support Ambassador

hace 2 semanas


Guaynabo, Guaynabo, Puerto Rico Conduent Business Services A tiempo completo

Company Overview:

We are Conduent Business Services, a leading provider of mission-critical services and solutions. Our dedicated team delivers exceptional outcomes for our clients and the millions of people who count on them.

Salary: $11 per hour + shift differential (up to $1.10/hour) and overtime opportunities

Job Description:

We are seeking a Customer Support Ambassador to support our client's customers as a first point of contact and resolve questions concerning their accounts. This role involves actively listening to customers, utilizing customer service experience, passion, and creativity to meet their needs and deliver a world-class experience.

Key Responsibilities:

  • Respond to customer inquiries via telephone and web-based applications
  • Identify customer needs and provide complete and accurate information
  • Process required transactions and submit research requests in a concise manner
  • Maintain a thorough knowledge of company programs, policies, and technology
  • Communicate effectively in a warm and empathetic manner
  • Adhere to confidentiality requirements and laws

Requirements:

  • Must be at least 18 years old or older
  • High School Diploma or equivalent required
  • English language proficiency required
  • Criminal background, credit check, and security fingerprint clearance required
  • Puerto Rico residency required
  • Permanent US work authorization required


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