Customer Support Ambassador
hace 2 semanas
Company Overview:
We are Conduent Business Services, a leading provider of mission-critical services and solutions. Our dedicated team delivers exceptional outcomes for our clients and the millions of people who count on them.
Salary: $11 per hour + shift differential (up to $1.10/hour) and overtime opportunities
Job Description:
We are seeking a Customer Support Ambassador to support our client's customers as a first point of contact and resolve questions concerning their accounts. This role involves actively listening to customers, utilizing customer service experience, passion, and creativity to meet their needs and deliver a world-class experience.
Key Responsibilities:
- Respond to customer inquiries via telephone and web-based applications
- Identify customer needs and provide complete and accurate information
- Process required transactions and submit research requests in a concise manner
- Maintain a thorough knowledge of company programs, policies, and technology
- Communicate effectively in a warm and empathetic manner
- Adhere to confidentiality requirements and laws
Requirements:
- Must be at least 18 years old or older
- High School Diploma or equivalent required
- English language proficiency required
- Criminal background, credit check, and security fingerprint clearance required
- Puerto Rico residency required
- Permanent US work authorization required
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